Terms of Purchase

DrBronnersale Terms of Purchase

Welcome to DrBronnersale (drbronnersale.com, “we,” “us,” or “our”), your trusted destination for vegan, cruelty-free, organic, and fair trade products crafted for your home, body, and hair. These Terms of Purchase (“Terms”) govern your purchase of any products from our website. By placing an order with us, you (“you” or “customer”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and other applicable policies. All transactions are conducted in United States Dollars (USD).

1. Eligibility to Purchase

To place an order on our website, you must meet the following criteria:
  • Be at least 18 years of age. If you are between 13 and 17 years old, you may only purchase products with the explicit consent and supervision of a parent or legal guardian, who shall be responsible for your compliance with these Terms.
  • Provide accurate, complete, and current information (including full name, shipping address, billing details, and email address) when placing your order or creating an account.
  • Use a valid payment method (e.g., credit card, debit card) that you are legally authorized to use (either in your own name or with the cardholder’s permission).
  • Purchase products for personal or legitimate business use only, and not for resale, commercial distribution, or any unlawful purpose unless explicitly approved by us in writing.

2. Order Placement & Confirmation

The order process is designed to ensure transparency and accuracy. Please review the following steps to understand how your order is processed:

2.1 Order Submission

When you select products, add them to your cart, and complete the checkout process, you submit a binding offer to purchase the selected items at the listed price (plus any applicable taxes, as required by law). All product prices on our site are displayed in USD and are subject to change without notice, but we will honor the price listed at the time you place your order—provided the product is in stock and the price was not displayed due to a typographical error.

2.2 Order Acknowledgment & Acceptance

Upon submitting your order, you will receive an automated email confirming that we have received your request (sent to the email address you provided). This email is not an order confirmation—it merely verifies that your order has been received. We reserve the right to accept or reject your order for any reason, including but not limited to:
  • Product unavailability (e.g., a popular organic body wash is out of stock).
  • Inaccurate or incomplete order information (e.g., missing apartment number, invalid email address).
  • Suspected fraud, unauthorized payment, or violation of these Terms.
  • Pricing errors (e.g., a misprinted price for a fair trade home cleaner).
  • Limitations on quantities available for purchase (e.g., promotional items with per-customer limits).
We will send a formal “Order Confirmation” email once we have reviewed and accepted your order. This email will include your unique order number, product details, total amount charged, shipping information, and estimated delivery timeline. A binding contract between you and us is formed only when we send this Order Confirmation.

2.3 Order Modifications & Cancellations

We process orders quickly to ensure timely delivery, so modifications or cancellations are only possible within 24 hours of order submission. To request a change (e.g., update shipping address, adjust product quantity, cancel an item), contact our customer service team immediately at service@drbronnersale.com with your order number and the specific request.
If your order has already been processed, packed, or shipped, we cannot modify or cancel it. In such cases, you may return the product(s) once received in accordance with our return policy (outlined in Section 6).

3. Pricing & Payment

We strive to provide clear, honest pricing and secure payment options for all customers:

3.1 Pricing Details

  • Base Prices: All product prices are as displayed on the product page at the time of checkout. We do not charge shipping fees—free shipping is offered on all orders, with no minimum purchase required.
  • Taxes: Applicable sales taxes will be calculated based on your shipping address and local tax regulations, and will be added to your total order amount at checkout. We are required by law to collect taxes in jurisdictions where we have a tax obligation.
  • Pricing Errors: We reserve the right to correct pricing errors at any time, even after an order has been submitted. If we discover a pricing error for a product you ordered, we will notify you immediately. You may then choose to cancel the order (with a full refund if payment was already processed) or proceed with the purchase at the correct price.

3.2 Payment Terms

We accept the following secure payment methods:
  • Major credit cards (Visa, Mastercard, American Express, Discover).
  • Debit cards with a Visa or Mastercard logo.
  • Other secure payment options as displayed at checkout (e.g., digital wallets where available).
When you submit your order, we will authorize your payment method for the total order amount to verify funds are available. We will charge your payment method once your order is processed and prepared for shipment. If the payment authorization fails, your order will not be processed, and we will notify you via email to resolve the issue.
You agree to pay all amounts due for your order, including any applicable taxes, fees, or charges. We are not responsible for any additional fees imposed by your payment provider (e.g., foreign transaction fees, overdraft fees).

4. Product Availability & Descriptions

We make every effort to ensure that product descriptions, images, ingredients lists, and availability information on our website are accurate, up-to-date, and reflective of the actual product you will receive. However, we do not guarantee that all information is error-free, and stock levels may change quickly—especially for popular items (e.g., organic hair care sets, cruelty-free home cleaners).
If a product you ordered is no longer available after we have sent your Order Confirmation, we will notify you immediately via email and offer the following options:
  • A full refund of the purchase price, credited back to your original payment method.
  • A backorder for the product, with shipment once it is restocked (we will provide a clear estimated restock date).
  • A replacement with a similar product of equal or greater value, at no additional cost to you (subject to your approval).
Product colors may vary slightly from the images on our website due to differences in device screen resolutions, lighting, or manufacturing batches. We do not consider minor color variations a defect.

5. Shipping & Delivery

We are committed to delivering your ethical products quickly and reliably, with free shipping on every order. Our shipping details are as follows:
  • Processing Time: Orders are processed within 1–3 business days (Monday–Friday, excluding major holidays). During peak periods (e.g., holiday seasons, promotional sales), processing time may extend to 3–5 business days, and we will display a notice on our homepage to keep you informed.
  • Standard Delivery: Once processed, orders are delivered within 6–12 business days via our trusted shipping carriers. You will receive a shipping confirmation email with a tracking number once your order ships, allowing you to monitor its progress.
  • Expedited Shipping: For faster delivery, expedited shipping options are available at checkout. Delivery times and costs for expedited shipping will be clearly displayed before you complete your order.
  • Shipping Address Responsibility: You are solely responsible for providing a complete and accurate shipping address (including apartment numbers, suite numbers, or unit details). We are not liable for delayed, misdelivered, or returned orders due to incorrect or incomplete address information. If an order is returned to us due to an invalid address, you may be required to pay additional shipping costs for redelivery.
  • Delivery Confirmation: Once the shipping carrier confirms delivery of your order, responsibility for the products passes from us to you. If you believe your order was lost or stolen after delivery, please contact the shipping carrier directly to file a claim, and notify our customer service team at service@drbronnersale.com for assistance.

6. Returns & Refunds

We want you to be completely satisfied with your purchase. Our return and refund policy is designed to be fair and hassle-free, aligning with our commitment to ethical customer service:
  • Eligibility: You may return any unused, unopened, and resalable products within 60 days of delivery. Products must be in their original condition, with all tags, packaging, and accessories (e.g., ingredient booklets, pump dispensers) intact. Used or damaged products (due to customer misuse) are not eligible for return.
  • Return Process: To initiate a return, contact our customer service team at service@drbronnersale.com to request a Return Authorization (RA) number. All return shipments must include this RA number and be sent to our facility at: DrBronnersale Returns Department, 36 Heritage Pines Way, St. Augustine Florida 32092, United States. We provide a pre-paid shipping label for all eligible returns—no cost to you.
  • Refund Processing: Once we receive and inspect your returned items (typically 3–5 business days after delivery to our facility), we will approve your refund if the products meet our eligibility criteria. Refunds are credited back to your original payment method within 5–10 business days of approval. You will receive an email notification once your refund has been processed.
  • Defective or Damaged Products: If you receive a product that is defective (e.g., leaking bottle, broken pump) or damaged during shipping, contact us within 7 days of delivery with photos of the issue and your order number. We will arrange for a free return and offer a full refund, replacement product, or store credit at your option—no additional cost to you.
  • Non-Returnable Items: Final sale items (clearly marked on the product page) and personalized products are not eligible for return or refund unless they arrive defective or damaged.

7. Intellectual Property

All content on our website, including product images, descriptions, logos, brand names, ingredient guides, and educational materials, is the intellectual property of DrBronnersale, our product partners, or our licensors. All intellectual property rights are reserved.
You may not reproduce, distribute, modify, copy, display, or use any of this content for commercial purposes (e.g., reselling our product descriptions) without our prior written consent. Unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws, and we reserve the right to take legal action to protect our rights.

8. Limitation of Liability

To the maximum extent permitted by applicable law, DrBronnersale shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your purchase or use of our products or website. This includes, but is not limited to, damages for loss of use, inconvenience, lost profits, or damages resulting from:
  • Delays in shipping or delivery (due to carrier issues, weather, or other unforeseen circumstances).
  • Product misuse, improper storage, or failure to follow usage instructions.
  • Inaccuracies in product descriptions (beyond our reasonable control).
  • Website downtime, errors, or technical issues.
  • Third-party actions (e.g., payment processor errors, carrier negligence).
Our total liability to you for any claim related to your order shall not exceed the total purchase price of the products in question. This limitation of liability applies regardless of the legal theory (e.g., contract, tort, negligence) and even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless DrBronnersale, its employees, officers, directors, affiliates, and product partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
  • Your violation of these Terms or any applicable laws, regulations, or third-party rights.
  • Your misuse of our products, website, or services.
  • Inaccurate, incomplete, or fraudulent information you provide when placing an order or creating an account.
  • Any injury or damage caused by your use of our products (where such injury or damage is due to your failure to follow usage instructions).

10. Disputes & Governing Policies

These Terms are governed by and shall be construed in accordance with the policies referenced herein, including our Privacy Policy and Return Policy. In the event of a conflict between these Terms and another policy, these Terms shall take precedence with respect to your purchase of products.
If you have a dispute related to your order, please contact our customer service team first at service@drbronnersale.com. We are committed to resolving issues in good faith and will work with you to find a fair solution. If we are unable to resolve the dispute through direct communication, you may pursue legal remedies as permitted by applicable law.

11. Changes to These Terms

We may update these Terms periodically to reflect changes in our business practices, product offerings, or applicable laws and regulations. When we make material changes (e.g., modifying return timeframes, updating payment options), we will post the revised Terms on our website with a clear notice highlighting the update. The revised Terms will take effect immediately upon posting.
Your continued use of our website or placement of orders after the revised Terms are posted constitutes your acceptance of the updated terms. We encourage you to review these Terms periodically to stay informed of any changes.

12. Contact Us

If you have any questions, concerns, or requests related to these Terms of Purchase, please contact our customer service team:
  • Email: service@drbronnersale.com (please include “Terms of Purchase Inquiry” in the subject line)
  • Mailing Address: DrBronnersale Customer Service Department, 36 Heritage Pines Way, St. Augustine Florida 32092, United States
We aim to respond to all inquiries within 24 business hours and resolve issues promptly to ensure a positive shopping experience.