Contact Us

DrBronnersale Contact Us

At DrBronnersale, your experience with our vegan, cruelty-free, organic, and fair trade products matters deeply to us. Whether you have questions about ingredient sourcing, need help with an order, want to share product feedback, or have concerns about our services, our dedicated customer support team is here to assist you. Below are all the ways you can reach us, along with details to help you connect quickly and effectively.

1. General Inquiries & Customer Support

For questions about our products (e.g., vegan body care, organic home cleaners, cruelty-free hair care), order status, shipping updates, or general information about our brand, use the contact methods below. We aim to respond to all general inquiries within 24 business hours (Monday–Friday, excluding major holidays).

Email Support

Email is our most responsive channel for detailed inquiries. Please include relevant information (e.g., order number, product name, photos of any issues) to help us resolve your concern efficiently.
  • General Support Email: service@drbronnersale.com
  • Subject Line Tips: To ensure priority handling, use clear subject lines like “Order #12345 – Shipping Delay” or “Vegan Shampoo – Ingredient Question.”

Phone Support

For immediate assistance, our phone lines are open during standard business hours. This channel is ideal for urgent matters like lost packages or last-minute order changes.
  • Support Phone Number: (555) 123-4567
  • Business Hours: 9:00 AM – 5:00 PM ET, Monday–Friday

2. Order-Specific Concerns

If your inquiry is related to a specific order (e.g., tracking a shipment, requesting a return, reporting a defective product, or correcting shipping details), please provide your order number in all communications. This helps us pull your order details instantly and resolve issues faster.
Your order number can be found in your Order Confirmation email and Shipping Notification email. It typically starts with “ORD-” followed by 5 digits (e.g., ORD-12345).

Return & Refund Inquiries

For questions about our 60-day return policy, refund status (we process refunds within 5–10 business days of receiving returns), or to request a Return Authorization (RA) number, use the dedicated email below or reference your order number in general support.
  • Return Support Email: returns@drbronnersale.com

3. Mailing Address

Use our physical address for sending returns, written inquiries, or business correspondence. Please include your contact information and order details (if applicable) with any mailed items.
  • Customer Service & Returns Mailing Address: DrBronnersale Customer Service Department, 36 Heritage Pines Way, St. Augustine Florida 32092, United States
  • Return Shipping Note: All returns must include a valid RA number (requested via email) to be processed. We provide pre-paid shipping labels for eligible returns—contact us first before sending items.

4. Business & Partnership Inquiries

If you are interested in wholesale partnerships, collaborations, or media inquiries related to our vegan, organic, and fair trade mission, please reach out to our business development team directly.
  • Business Inquiries Email: partnerships@drbronnersale.com
  • Media Inquiries Email: media@drbronnersale.com

5. Product Feedback & Suggestions

We value your input on our products and services. Whether you love a specific organic body wash, have a suggestion for a new cruelty-free product, or want to share how we can improve, please let us know.
  • Feedback Email: feedback@drbronnersale.com
  • Product Reviews: You can also leave reviews directly on product pages to share your experience with other customers.

6. Privacy Note

When you contact us, we may collect your name, contact information, and details about your inquiry to assist you. We handle all personal information in accordance with our Privacy Policy, and we will never share your data with third parties for marketing purposes without your consent.
Thank you for choosing DrBronnersale. We appreciate your trust in our mission to provide ethical, sustainable products, and we look forward to assisting you.