Shipping Policy

DrBronnersale Shipping Policy

At DrBronnersale, we’re committed to delivering your vegan, cruelty-free, organic, and fair trade products quickly, reliably, and sustainably. This Shipping Policy outlines our shipping methods, delivery timelines, costs, and other important details to help you understand how your order will reach you. We strive to make the shipping process transparent and hassle-free, so you can focus on enjoying your ethical essentials.

1. Shipping Eligibility & Coverage

We currently offer shipping for all products sold on drbronnersale.com to locations within the United States. We’re working to expand our shipping coverage, and any updates to international or additional domestic shipping options will be posted on our website and communicated via email to our customers.
Note: We cannot ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time. Please provide a physical street address for your order to ensure successful delivery.

2. Shipping Costs & Free Shipping Benefit

We believe ethical products should be accessible without hidden fees, which is why we offer free standard shipping on all orders—no minimum purchase required. This applies to all our vegan, organic, and fair trade products, from body care essentials to home cleaning supplies.
  • Standard Shipping: $0 (free) for all orders, regardless of size or value.
  • Expedited Shipping: For customers who need their products faster, we offer expedited shipping options at an additional cost. The exact cost will be calculated at checkout based on your location and the weight of your order. Expedited shipping rates and delivery estimates will be clearly displayed before you complete your purchase.

3. Order Processing Timeline

Before your order ships, we carefully process and prepare it to ensure accuracy and product quality. Our processing timelines are as follows:
  • Standard Processing: Orders are typically processed within 1–3 business days (Monday–Friday, excluding major holidays such as Christmas, Thanksgiving, and New Year’s Day). Processing includes verifying payment, picking products from our inventory, packing securely, and preparing for shipment.
  • Peak Period Processing: During high-demand periods (e.g., holiday seasons, promotional sales, or product launches), processing time may extend to 3–5 business days. We will post a notice on our homepage to inform customers of any delays and appreciate your patience during these times.
  • Order Confirmation: Once your order is processed and ready for shipment, you will receive a Shipping Confirmation email with your tracking number and estimated delivery date. This email will be sent to the address you provided at checkout.

4. Delivery Timelines

Delivery times vary based on the shipping method you select and your geographic location. All delivery estimates begin once your order has been processed and shipped (not from the time you place your order).
  • Standard ShippingDelivery Timeline (After Shipping): 6–12 business days
  • Key Details: Free for all orders; delivered via our trusted carriers (USPS, UPS, or FedEx)
Expedited ShippingDelivery Timeline (After Shipping): 2–5 business days
Key Details: Cost calculated at checkout; includes priority handling and delivery
Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or unexpected events (e.g., natural disasters). We will work with our shipping partners to resolve any delays and keep you informed.

5. Order Tracking

We provide order tracking for all shipments so you can monitor your package’s progress from our facility to your door.
  • Tracking Number: Your tracking number will be included in the Shipping Confirmation email sent once your order ships. You can also find your tracking number by logging into your DrBronnersale account and viewing your order history.
  • How to Track: Click the tracking link in your Shipping Confirmation email, or enter the tracking number on the carrier’s website (USPS, UPS, or FedEx) to view real-time updates on your package’s location and delivery status.
  • Tracking Delays: It may take 24–48 hours for tracking information to update after your order ships, as the carrier needs time to scan and process the package. If your tracking information hasn’t updated within 48 hours, please contact our customer support team for assistance.

6. Shipping Address Accuracy

You are solely responsible for providing a complete, accurate, and current shipping address at checkout. We rely on the address you provide to ensure your order is delivered correctly. Please double-check your address (including street number, apartment/unit number, city, state, and ZIP code) before submitting your order.
  • Incorrect Addresses: If you provide an incorrect or incomplete address, your order may be delayed, misdelivered, or returned to our facility. We are not liable for orders that are lost or delayed due to incorrect address information.
  • Address Changes: If you need to update your shipping address after placing your order, you must contact our customer support team at service@drbronnersale.com within 24 hours of order submission. Once an order has been processed (typically within 1–3 business days), we cannot modify the shipping address, and the order will be sent to the original address provided.
  • Returned Orders: If an order is returned to us due to an invalid address, you will be notified via email. To have the order reshipped, you may be required to pay an additional shipping fee (unless the error was caused by our team).

7. Missing, Lost, or Damaged Packages

We take great care to ensure your order is packed securely and shipped promptly. If you encounter issues with your delivery, please refer to the following guidelines:

Missing or Lost Packages

If your package is marked as delivered by the carrier but you have not received it, or if your package is significantly delayed beyond the estimated delivery date, please take the following steps:
  • Check with family members, neighbors, or building management to see if the package was accepted on your behalf.
  • Contact the shipping carrier directly to file a claim and investigate the delivery status.
  • Reach out to our customer support team at service@drbronnersale.com with your order number and tracking number within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund if the package is confirmed lost.

Damaged Packages

If your package arrives damaged (e.g., crushed box, broken product), please contact us within 7 days of delivery at service@drbronnersale.com with your order number, photos of the damaged package and product, and a detailed description of the issue. We will arrange for a free replacement or full refund, and we may ask you to return the damaged items (we will provide a pre-paid shipping label).

8. International Shipping (Coming Soon)

We are currently working to expand our shipping services to include international destinations. To stay updated on when international shipping will be available, sign up for our newsletter or follow us on social media. Once international shipping is launched, we will update this policy with details on costs, delivery timelines, and eligible countries.

9. Contact Us for Shipping Assistance

If you have questions about our shipping policy, need help tracking your order, or have concerns about a delayed or damaged package, our customer support team is here to assist you:
  • Shipping Support Email: shipping@drbronnersale.com
  • General Support Phone: (555) 123-4567 (9:00 AM – 5:00 PM ET, Monday–Friday)
  • Mailing Address: DrBronnersale Shipping Department, 36 Heritage Pines Way, St. Augustine Florida 32092, United States
At DrBronnersale, we value your trust, and we’re committed to making your shipping experience as smooth as possible. Thank you for choosing our ethical, sustainable products—we appreciate your support.