Privacy Policy

DrBronnersale Privacy Policy

DrBronnersale (drbronnersale.com, “we,” “us,” or “our”) is dedicated to protecting the privacy of every customer who trusts us with their personal information while shopping for our vegan, cruelty-free, organic, and fair trade products for home, body, and hair. This Privacy Policy explains how we collect, use, store, and disclose your information, as well as your rights regarding the data you share with us. By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms outlined below. All transactions and data handling are conducted in United States Dollars (USD).

1. Information We Collect

We collect information to fulfill your orders, provide personalized support, and enhance your shopping experience. The data we gather falls into two primary categories: personal information (that identifies you) and non-personal information (that does not directly identify you).

1.1 Personal Information You Voluntarily Provide

You choose to share this information with us when engaging with our website or services, such as:
  • Account & Order Details: Full name, email address (including our support address service@drbronnersale.com), phone number, shipping address (including 36 Heritage Pines Way, St. Augustine Florida 32092 for our facility, when applicable), billing address, and payment information (credit card number, debit card details) when creating an account, placing an order, or updating your profile.
  • Customer Support Inquiries: Information shared when contacting us for help—such as order numbers, product questions (e.g., “Is this body wash suitable for sensitive skin?”), return requests, or ingredient concerns—via email or other communication channels.
  • Newsletter & Marketing Sign-Ups: Email address if you opt in to receive updates about new organic products, exclusive offers, sustainable living tips, or promotional content.
  • Product Reviews & Feedback: Name (or username) and any details you include in reviews, ratings, or feedback about our home, body, or hair care products.

1.2 Information We Collect Automatically

When you visit or navigate our website, we may automatically collect technical and usage data through cookies and similar tracking technologies. This helps us understand how customers interact with our site and improve our services:
  • Technical Data: IP address, browser type (e.g., Chrome, Safari), device information (smartphone, laptop, tablet), operating system, screen resolution, and internet service provider.
  • Usage Data: Pages you visit (e.g., “organic body wash” or “vegan laundry detergent” product pages), time spent on each page, search queries (e.g., “cruelty-free shampoo”), links you click, and the sequence of actions you take (from browsing to checkout).
  • Cookie Data: Cookies are small text files stored on your device. We use them to remember your preferences (e.g., saved shipping addresses, product favorites), maintain your shopping cart, and streamline your checkout process. You can disable cookies in your browser settings, but this may limit functionality like saving items to your cart or accessing your account without retyping credentials.

2. How We Use Your Information

We use your information for specific, legitimate purposes that align with your interactions with our brand and our commitment to ethical service. We will never use your data for unrelated reasons without your explicit consent:
  • Process & Fulfill Orders: To process your payment securely, pack and ship your organic products (including updating you on delivery status: 1–3 days processing, 6–12 days standard delivery, or expedited shipping timelines), and handle returns or refunds (60-day return window, 5–10 days for refund processing).
  • Provide Personalized Customer Support: To respond to your inquiries promptly—whether you’re asking about fair trade ingredient sources, product compatibility, or order issues—and resolve concerns efficiently.
  • Improve Our Website & Products: To analyze usage patterns (e.g., which vegan body care products are most viewed), identify areas for website improvement (e.g., checkout flow), and curate product offerings that align with customer needs (e.g., expanding our line of fragrance-free home cleaners).
  • Send Relevant Communications: To deliver transactional updates (order confirmations, shipping alerts, refund notifications) via email or phone. If you opt in, we may also send marketing communications about new organic products, limited-time promotions, or sustainable living resources—you can unsubscribe at any time.
  • Ensure Security & Prevent Fraud: To verify your identity, detect and prevent unauthorized activities (e.g., fraudulent payment attempts), and protect our website, customers, and business from security risks.
  • Personalize Your Experience: To show you products tailored to your interests (e.g., suggesting organic hair masks if you purchased vegan shampoo) and display content that aligns with your browsing history.

3. How We Share Your Information

We never sell your personal information to third-party marketers for profit. We may share your data with trusted partners who assist us in operating our business, and only to the extent necessary to provide their services. These partners are bound by strict confidentiality agreements:
  • Service Providers: Third parties who help us fulfill core functions, such as payment processors (to securely handle credit card transactions), shipping carriers (to deliver your organic products), email service providers (to send order updates and newsletters), and IT support teams (to maintain website security). These providers may only use your information to perform their services for us.
  • Legal & Regulatory Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes (e.g., responding to a court order or subpoena). We may also share data to protect our rights, property, or safety, or the rights, safety, or well-being of our customers or others.
  • Business Transfers: If we merge with, are acquired by, or sell all or part of our business to another entity, your personal information may be transferred as part of that business transaction. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4. How We Protect Your Information

We take the security of your personal and payment information seriously and implement industry-standard measures to safeguard it from unauthorized access, use, disclosure, or modification. These protections include:
  • Secure Data Transmission: All payment transactions and personal data transfers are encrypted using Secure Sockets Layer (SSL) technology, which scrambles data as it travels between your device and our servers.
  • Protected Storage: Your information is stored on secure, password-protected servers with restricted access. We regularly update our security protocols to address emerging threats and vulnerabilities.
  • Employee Training: Our team receives ongoing training on data privacy, security best practices, and our policies for handling customer information. Only authorized employees have access to personal data, and they are required to maintain its confidentiality.
While we strive to provide maximum security, no method of data transmission or storage is completely foolproof. We cannot guarantee absolute security, but we will immediately notify you and take appropriate action if a data breach occurs that may compromise your personal information, as required by applicable law.

5. Your Rights Regarding Your Information

You have control over your personal information and can exercise the following rights by contacting our privacy team at service@drbronnersale.com. We may ask for additional information to verify your identity before fulfilling your request:
  • Access: Request a copy of the personal information we hold about you, such as your order history, saved addresses, or communication records.
  • Correction: Ask to update or correct inaccurate or outdated information (e.g., a changed shipping address or misspelled name).
  • Deletion: Request that we delete your personal information, subject to exceptions (e.g., we may need to retain order details for tax or legal compliance).
  • Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any promotional message or contacting us directly. You will still receive essential transactional emails (e.g., order confirmations) as they are necessary for your purchases.
  • Data Portability: Request that we transfer your personal information to another service provider, where technically feasible.
  • Withdraw Consent: If you previously gave consent for a specific use of your information (e.g., sharing with a partner for a co-promotion), you can withdraw that consent at any time.
We aim to respond to all requests within 3–5 business days and resolve issues in a timely manner.

6. Children’s Privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected data from a child under 13, we will delete it immediately. If you are a parent or guardian and believe your child has shared information with us, please contact us at service@drbronnersale.com to request deletion.

7. Links to Third-Party Websites

Our website may contain links to third-party sites, such as fair trade certification organizations, organic ingredient databases, or social media platforms. These third parties have their own privacy policies, and we are not responsible for their data practices. We encourage you to review the privacy policy of any third-party website before providing them with your information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws. When we make material changes (e.g., modifying how we collect or share your data, updating security measures), we will post the revised policy on our website with a clear notice. Your continued use of our website after the revised policy takes effect constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our dedicated privacy team:
  • Email: service@drbronnersale.com (please include “Privacy Policy Inquiry” in the subject line)
  • Mailing Address: DrBronnersale Privacy Team, 36 Heritage Pines Way, St. Augustine Florida 32092, United States
We are committed to addressing your privacy concerns promptly and transparently, and will respond to all inquiries within 3–5 business days.